Aspects of Behaviour of Healthcare Spetialists in Conflict Sittuations

نویسندگان

  • M. Todorova
  • V. Mihaylova-Alakidi
  • Marieta Todorova
چکیده

Conflicts represent inevitable part of organizational everyday life in healthcare structures. Its constructive management by the rules of effective communication takes significant place in the work of healthcare managers. THE PURPOSE of the present study was to investigate the preferred models of behaviour in conflict situations by the healthcare managers and the influence of their approval motivation on the team. CONCLUSION Successful management of conflicts in healthcare organizations suggests alteration of the attitude towards them and interpreting them as manifestation of different initial views. Solving the conflicts should be directed towards accepting the opponents needs, realizing of one’s own interests and contribution to the conflict, reaching mutual goals and accepting alternative opinions.

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تاریخ انتشار 2010